Challenges
Local councils throughout the UK are focussed on business transformation and on how digital technologies can help councils save money, foster local economic growth and deliver better outcomes for local residents and communities.

InsuBiz offers UK local councils a digital solution, InsuBiz Public, that tackles the challenges many back-offices are facing in the daily manual routines of handling insurance claims:

• Entering claims schedules manually.
• Time-consuming manual handling of reported claims and incidents.
• Cumbersome document handling and historical track record of each incident.
• Problems with dataconsistency / data collection / systematical registering.
• Problems with data storage and analysis of data over several years.
• Adhering to the Privacy Act and GDPR.

Solution
With InsuBiz Public local councils can:

• Ensure that all claims and incidents are registered locally.
• Maintain an overview of how many incidents are taking place, and the environment in which they occur.
• Have the necessary data access, overview and claims data analysis which are key components of any proactive prevention strategy.
• Have flexible document handling and historical records, making it very easy for the claims handling team to deal with the daily processing of claims and insurance documents.
• Have a comprehensive task-management system where the many phases belonging to a claim, is systematically recorded within the claim file – including comments, document updates, reserves and settlement authority. Each employee knows exactly what was changed and who did it: If an action isn’t recorded, don’t consider it done.

Preventing violence and abuse at schools
InsuBiz Public also offers the possibility to register violence and abuse of local council staff. InsuBiz Public offers on-line statistics showing the distribution of incidents on various functions as well as information on the cause of the incident, type of violence/abuse, how the victims reacted to the incident and much more. With InsuBiz Public, local councils can proactively reduce violence and abuse toward their staff, improve the work climate, sustain employee motivation and reduce number of sick days.

Read how the Danish local council of Horsens has reduced the number of violent and abuse related incidents towards school teachers by tracking and analysing the incidents data in the Insubiz System.

Value
Through benchmarking, improved management reporting, saved time and better use of resources – local councils can be best in class at business transformation!