Challenges
Housing Associations are constantly striving to improve the service they deliver to their customers, whilst reducing costs and maximising value across their organisations.

The volume of data each organisation must control and analyse on a daily basis can be overwhelming and this, coupled with the complexities of GDPR and the Data Protection Act, can quickly lead to overwhelmed staff, duplication of data, out-of-date information and being data rich but knowledge poor.

During the claims handling process a lot of time is lost:

• Manually logging the information
• Updating and tracking claims or incidents on spreadsheets
• Tracking historic data
• Re-keying data
• Trying to collate different spreadsheets for reporting purposes
• Responding to Freedom of Information requests

Solution
One of the key ways to reduce costs whilst improving and securing back office processes is to streamline and digitise the management of your Claims Handling. InsuBiz offers UK Housing Associations a digital solution.

In InsuBiz Housing:

• Claims and Incidents can be logged by customers or by local offices directly into the system
• Once submitted the data is available to view immediately by your claims handlers
• Reports can be run daily providing a real-time update on all incidents and team workloads
• Current and historic data is easily analyzed to identify trends
• All the data logged in the system can be run in a wide variety of reports
• It contains a flexible document handling and task management system so maintains a full audit trail.

Value
With InsuBiz Housing, your Claims Team can work smarter whilst maintaining an overview and focus on important tasks.

Your Management Team can benchmark, improve management reporting and maintain an overview on all insurance claims, saving you time and money and maximising value to your organisation.